Topics tagged with ubnt

can we connect ubnt station/AP mode device in mobile?

zaasmi — Invalid Date

@Florencio-Lee said in can we connect ubnt station/AP mode device in mobile?: Can We connect a Ubiquiti (UBNT) device running in Station mode to a mobile phone, but it is not for directly browsing the internet through the station. Instead, this connection is used to configure, manage, and align the station device via the mobile app. Here is how it works and how to do it: Management Connection (Using the App) To configure a Nanostation/airMAX device in station mode using a mobile phone: Download: Install the UISP Mobile App (formerly UNMS) from the Google Play Store or Apple App Store. Connection: Ensure the phone is connected to the same network (e.g., via a wireless router plugged into the LAN side of the Ubiquiti PoE adapter), or if the device has built-in management radio (like AC models), connect directly to its Wi-Fi. Access: The app allows you to log in, run site surveys, and configure the station mode settings. Using the Phone as the Source (WISP/Hotspot Mode) If you want to use your phone’s mobile data as the internet source for a Ubiquiti station: Setup: Enable the Wi-Fi hotspot on your mobile phone. Station Config: Configure your UBNT device (e.g., NanoStation M2) in * Station Mode and scan for your phone’s hotspot SSID. Requirements: Disable AirMAX: You must disable the proprietary “AirMAX” protocol in the Ubiquiti settings to allow it to connect to standard Wi-Fi (like a phone hotspot). Frequency: Ensure your station is set to the same channel width (e.g., 20MHz) as your phone. Network Mode: Set the UBNT device to Router mode if the phone does not provide IP addresses directly to devices behind the station. Key Considerations 5GHz vs 2.4GHz: If you are using a 5GHz Ubiquiti station (e.g., M5), your phone must support 5GHz Wi-Fi to see the signal. Bridge/Router Mode: If the station is in “Bridge” mode, it may not connect properly to a hotspot without WDS enabled, which is why Router mode is often recommended for this setup. Management Radio: Newer AC models have a dedicated management radio, making connection via the app easier, while older M-series models require connecting via the Ethernet/PoE to manage.

ubnt ap cp sync but link not working

zaasmi — Invalid Date

@Jawad-Ahmad said in ubnt ap cp sync but link not working: If an Ubiquiti UniFi AP is syncing with the controller but the link isn’t working (no connection to the network), it usually indicates a problem with the physical connection or the AP’s network configuration. Troubleshooting steps include checking the physical link, verifying the AP’s IP address and subnet, and ensuring the controller can reach the AP. Troubleshooting Steps: Check the Physical Connection: Ethernet Cable: Ensure the ethernet cable connecting the AP to the network (or PoE adapter) is securely plugged in at both ends and not damaged. PoE: If using Power over Ethernet (PoE), verify the PoE injector or switch is providing power and that the cable connected to the AP is working. Link Light: Check for a link light on both the AP and the switch/injector port. If there is no link light, the issue is likely a bad cable, PoE injector, or a problem with the AP’s Ethernet port. Verify Network Configuration: IP Address: Ensure the AP is assigned an IP address within the correct subnet for your network. Subnet Mask: Verify the subnet mask is correct for the AP’s IP address. Gateway: Confirm the AP has the correct default gateway address (usually the router’s IP). Controller IP: Ensure the AP can reach the UniFi controller. If using layer 3 adoption, the controller IP may need to be configured on the AP or through a DNS record. Controller Connectivity: Adopt/Re-adopt: Try re-adopting the AP in the UniFi controller software. Reset AP: If re-adoption fails, consider resetting the AP to factory defaults (using the reset button) and then re-adopting it. Firewall and Antivirus: Temporarily Disable: If other troubleshooting steps fail, temporarily disable any firewalls (including Windows Firewall) or antivirus software that might be blocking communication between the AP and the controller. Topology Issues: STP Root: If you have a complex network with VLANs, check the spanning tree protocol (STP) root settings, as incorrect settings can cause connectivity issues. Topology Map: In the UniFi controller’s topology map, ensure the AP’s connection type is correctly identified (e.g., wired vs. wireless). If it’s showing a wireless connection when it should be wired, it might indicate a problem with the topology information. Firmware and Software: Controller Version: Ensure the UniFi controller software is up to date. AP Firmware: Ensure the AP’s firmware is also up to date. If you continue to have problems, provide more details about your network setup, including: What type of UniFi AP is it? What is the current IP address, subnet mask, and gateway of the AP? Is the AP connected directly to a UniFi switch, or is there a PoE injector involved? What is the topology of your network (e.g., are there VLANs)? Are you using layer 3 adoption? With more information, it will be easier to diagnose and resolve the specific issue.

airview is disabled because dfs pre scan is active

zaasmi — Invalid Date

“AirView is disabled because DFS Pre Scan is active.”

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🔍 What it means:

This message appears when your device (typically a Ubiquiti AP or other 5GHz Wi-Fi device) is operating on a DFS (Dynamic Frequency Selection) channel.

DFS channels require your device to scan for radar signals before broadcasting — this is called a DFS Pre-Scan.
During this scan, certain features like AirView (the spectrum analyzer) are temporarily disabled.

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✅ How to fix it:

Option 1: Wait for the DFS Pre-Scan to finish
• The DFS scan usually takes 1 to 10 minutes.
• Once it completes and no radar is detected, AirView will be enabled again.

Option 2: Switch to non-DFS channels

If you need AirView immediately:
1. Log in to your device or controller interface (UniFi Controller, or device Web UI).
2. Go to the Wireless Settings.
3. For the 5GHz band, manually select non-DFS channels only (like 36, 40, 44, or 48).
4. Save the changes.
5. Reboot the access point if needed.

Note: DFS channels include 52–144. Non-DFS channels are safer for tools like AirView and provide instant startup without delay.

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🧠 Extra Tips:
• In some regions, regulatory laws require DFS usage — disabling them may limit your frequency options but will keep tools like AirView available.
• DFS is used to avoid interference with weather radar and aviation equipment.

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Let me know your exact device model, and I can give you step-by-step visuals or configuration help if you’d like!

Ubiquiti Unauthorized access to certain of accounts information technology systems hosted by a third party cloud provider

zareen — Invalid Date

Ubiquiti recently became aware of unauthorized access to certain of our information technology systems hosted by a third party cloud provider. They have no indication that there has been unauthorized activity with respect to any user’s account.

They are not currently aware of evidence of access to any databases that host user data, but they cannot be certain that user data has not been exposed. This data may include your name, email address, and the one-way encrypted password to your account (in technical terms, the passwords are hashed and salted). The data may also include your address and phone number if you have provided that to Ubiquiti.

As a precaution, we encourage you to change your password. We recommend that you also change your password on any website where you use the same user ID or password. Finally, we recommend that you enable two-factor authentication on your Ubiquiti/ or other accounts if you have not already done so.

They also apologize for, and deeply regret, any inconvenience this may cause you. We take the security of your information very seriously and appreciate your continued trust.